FAQ

Should I order in advance?

Yes. We always suggest pre-ordering by phone if you have a certain pie in mind, but if not, simply walk in and pick from any of our delicious options available that day. Our pies in store are first come first serve unless you have pre-ordered your pie in advance of pick up. Contact us at any of our locations to pre-order.

Can I phone or email an order for pick-up?

We greatly appreciate pre-orders.  Please call in pre-orders to the location nearest you, rather than emailing. Contact us.

Do I need to pre-pay for my order?

Yes! We kindly ask that you pre-pay for all pre-orders. Only pies that have been paid for can be held at the store for you.

Can I order a pie that is not available on the day of the week I will be picking up my pie?

Unfortunately, we are only able to offer the selection of pies available on our menu on the day of your order.

Does Southern Baked Pie Deliver?

We ship Nationwide! Please contact the location nearest you to determine if delivery is available locally. 



How do I freeze/reheat a pie?

      • TO COOK FROM THAWED- FRUIT PIES, QUICHE AND TOMATO: Remove plastic wrap. From thawed, bake 350 degrees 30 for minutes or until warmed throughout.
      • TO COOK FROZEN SAVORY(WHOLE): Remove plastic wrap. From frozen bake 400 degrees for 25 minutes, then 375 degrees for 45 min. to an hour. Ensure pie reaches an internal temperature of 185 degrees. Please allow 30 minutes after baking to rest then serve and enjoy.
      • TO COOK FROZEN SAVORY (PETITE): Remove plastic wrap. From frozen bake 400 degrees for 15 minutes, then 350 degrees for 45 min. to an hour. Ensure pie reaches an internal Temperature of 185 degrees. Please allow 30 minutes after baking to rest then serve and enjoy. 
      • TO THAW: Remove from the freezer 12 hours prior to serving or place in the refrigerator to thaw overnight.

    What is the size of a Southern Baked Pie?

    Our whole pie is 10” (approximately 8 servings). Petite pies are 5” (approximately 2 servings) and tassies are bite-size pieces.

    How do you ship pies and what days do you ship?

    Our pies are carefully packaged to ensure safe arrival and arrive ready to cut and serve. Once shipped, most pies will arrive within one to two days but remote locations may take up to as many as three days.  If you do not wish to serve upon arrival, please place in the freezer for a later date. We ship Monday-Thursday. If you need expedited shipping, please contact us at 404.263.0656, and we will do our best to accommodate your order.

    What if my order ships and it is delayed?

    Please note that we cannot be held responsible for any shipping delays caused by the carrier. Once your order is shipped, delivery times are subject to the carrier's schedule and may vary depending on unforeseen circumstances. If your package is delayed, please contact us at 404.263.0656 as soon as possible so we can assist you with a resolution. 

    Do you ship outside the US?

    We currently do not ship outside the US.

    I forgot to add my discount code, can I add it?

    Once an order is submitted we are not able to add any discount codes. Please be sure to enter the correct discount code for the order. Only 1 discount can be applied per order. 

    Do you ship to PO Boxes?

    We CANNOT ship to PO Boxes, APO, or FPO addresses at this time. Please be sure to have a correct physical address. We are not responsible for incorrect or incomplete address entries for online shipping orders.

    Do you ship to apartments?

    Yes; although, we do not require a signature for any packages, and we are not responsible for lost, stolen, unclaimed packages, packages left at doorsteps, with building attendants, or in mailrooms. Once the delivery is confirmed by the postal service, we are no longer responsible for the package.

    Do you require a signature for shipped pies?

    We do not require a signature, but due to the perishability of our pies and the sensitive nature of the product, we recommend someone be present to receive the package. We email tracking information once a pie order is placed so that you can follow your pie’s journey.

    How can I reach Customer Service?

    Please email us at info@southernbakedpie.com or call 404.263.0656.

    Do you accept Corporate Orders?

    We love creating delicious savory and sweet pies for corporate customers both near and far. We specialize in shipping corporate gift items all over the United States and would love to hear more about your needs. Please feel free to give us a call at 404.263.0656 or email info@southernbakedpie.com to discuss how we can customize a wonderful order for your next corporate event or special holiday. 

    What is Southern Baked Pie Company’s Cancellation Policy?

    Due to the high demand during the holidays, we are not able to cancel orders in our usual 24-48 hour window. Once orders are placed they are immediately processed and can not be canceled, even if the ship date is in the future. 

    Do you offer refunds or replacements?

    Opinions and tastes certainly differ. We are very sorry if you receive a pie and were expecting a different taste. Please feel free to give us a call if you are not satisfied with your pie. Although we do not offer refunds, we may replace your pie, depending on the circumstance. If a replacement is given for a shipped pie, the cost of shipment for the replacement pie will be billed again at the customer’s expense. *Please note, you must reach out to our customer service within 30 days of delivery. After the 30 day window, we are unable to provide any resolutions for any transit issues or delivery issues. 

    Can I reserve Southern Baked Pie for a Private Event?

    Yes! Please call 404.263.0656 or email info@southernbakedpie.com with your desired date, time, number of guests, and details of your event.

    Does Southern Baked Pie cater for weddings, baby showers, corporate events, etc?

    Yes! We love creating beautiful sweet and savory pies in different sizes and flavors for all life’s special occasions. Pies make beautiful favors for events and leave a “sweet” lasting impression with guests. Please contact us at 404.263.0656 or email info@southernbakedpie.com for more information. Feel free to send us inspiration images for the event, details of the event, dates, and times.

    Does Southern Baked Pie offer onsite catering set-up?

    At this time, we do not offer onsite set-up, but we are happy to work with your caterer by offering design ideas and inspiration to help make your event simply spectacular.

    Do you offer gluten free, vegan pies & sugar free pies?

    We are pleased to offer gluten free pies and are constantly working to create new and delicious flavors. Our gluten free pie dough is made in-house, by hand, with all butter. We currently do not offer vegan or sugar free products but look forward to perfecting more recipes and releasing new products soon. Please contact a location nearest you to discover what gluten free options are available today.

    If I have a nut-allergy can I eat at Southern Baked Pie?

    We strive to keep our kitchen and products that do not contain nuts as safe as possible, but our kitchen is not an allergy free kitchen and there is the possibility of cross contamination. We strongly advise our customers with gluten, dairy, nut, peanut, or any other type of food allergies to err on the side of caution and refrain from eating our pies.