FAQ
- Should I order in advance?
- Yes. We always suggest pre-ordering by phone if you have a certain pie in mind, but if not, simply walk in and pick from any of our delicious options available that day. Contact us at any of our locations to pre-order.
- Can I phone or email an order for pick-up?
- We greatly appreciate pre-orders. Please call in pre-orders to the location nearest you, rather than emailing. Contact us .
- What is Southern Baked Pie Company’s Cancellation Policy?
- All pre-orders require pre-payment. We do not offer refunds at this time, but we do offer in-store credit in the event a change or cancellation needs to be made. We do ask for at 72-hour notice for order changes or cancellations.
- Do I need to pre-pay for my order?
- Yes! We kindly ask that you pre-pay for all pre-orders. Only pies that have been paid for can be held at the store for you.
- What is the size of a Southern Baked Pie?
- Our whole pie is 10” (approximately 8 servings). Petite pies are 5” (approximately 2 servings) and tassies are bite-size pieces.
- Do you offer refunds or replacements?
- Opinions and tastes certainly differ. We are very sorry if you receive a pie and were expecting a different taste. Please feel free to give us a call if you are not satisfied with your pie. Although we do not offer refunds, we may replace your pie, depending on the circumstance. If a replacement is given for a shipped pie, the cost of shipment for the replacement pie will be billed again at the customer’s expense.
- Do you offer gluten free, vegan pies & sugar free pies?
- We are pleased to offer gluten free pies and are constantly working to create new and delicious flavors. Our gluten free pie dough is made in-house, by hand, with all butter. We currently do not offer vegan or sugar free products but look forward to perfecting more recipes and releasing new products soon. Please contact a location nearest you to discover what gluten free options are available today.
- Does Southern Baked Pie Deliver?
- Please contact the location nearest you to determine if delivery is available.
- If I have a nut-allergy can I eat at Southern Baked Pie?
- We strive to keep our kitchen and products that do not contain nuts as safe as possible, but our kitchen is not an allergy free kitchen and there is the possibility of cross contamination. We strongly advise our customers with gluten, dairy, nut, peanut, or any other type of food allergies to err on the side of caution and refrain from eating our pies.
- How Do I store my Pie?
- Our fresh baked pies are good for up to seven days of purchase without freezing. Savory pies should be refrigerated at all times. Fruit pies and custard pies can be kept fresh on the counter prior to cutting but once cut, you should refrigerate.
- How do I bake/refreeze a pie?
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Savory and Fruit Pies
- SWEET FRUIT PIES: Remove plastic wrap. Thaw then place in preheated 350 degree oven and heat for 30 minutes or until pies are warm throughout.
- SAVORY QUICHE AND TOMATO PIE: Remove plastic wrap. Thaw then place in a preheated 325 degree oven and heat for 30 minutes or until pies are warm throughout.
- SAVORY (WHOLE): Remove plastic wrap. From frozen place in a preheated 400 degree oven and bake for 25 minutes and then reduce temperature to 375 degrees and bake for 1 hour or until pies are golden brown on top. Please allow 30 minutes after baking to rest, then serve and enjoy.
- SAVORY (PETITE): Remove plastic wrap. From frozen place in a preheated 400 degree oven and bake for 15 minutes, then reduce temperature to 350 degrees and bake for 45 minutes to an hour or until the pie is completely golden brown. Please allow 30 minutes after baking to rest, then serve and enjoy.
Other Pies
- TO FREEZE: Wrap in plastic wrap and freeze for up to 6 months.
- TO THAW: Remove from freezer 12 hours prior to serving or place in refrigerator to thaw overnight.
- How do you ship pies and what days do you ship?
- Our pies are carefully packaged to ensure safe arrival and arrive ready to cut and serve. Once shipped, most pies will arrive within one to two days but remote locations may take up to as many as three days. If you do not wish to serve upon arrival, please place in the freezer for a later date. We ship Monday-Wednesday. If you need expedited shipping, please contact us at 404.263.0656, and we will do our best to accommodate your order.
- Do you ship outside the US?
- We currently do not ship outside the US.
- Do you ship to PO Boxes?
- We CANNOT ship to PO Boxes, APO, or FPO addresses at this time. Please be sure to have a correct physical address. We are not responsible for incorrect or incomplete address entries for online shipping orders.
- Do you ship to apartments?
- Yes; although, we do not require a signature for any packages, and we are not responsible for lost, stolen, unclaimed packages, packages left at doorsteps or with building attendants. Once the delivery is confirmed by the postal service, we are no longer responsible for the package.
- Do you require a signature for shipped pies?
- We do not require a signature, but due to the perishability of our pies and the sensitive nature of the product, we recommend someone be present to receive the package. We email tracking information once a pie order is placed so that you can follow your pie’s journey.
- Can I reserve Southern Baked Pie for a Private Event?
- Yes! Please call 404.263.0656 or email info@southernbakedpie.com with your desired date, time, number of guests, and details of your event.
- Does Southern Baked Pie cater for weddings, baby showers, corporate events, etc?
- Yes! We love creating beautiful sweet and savory pies in different sizes and flavors for all life’s special occasions. Pies make beautiful favors for events and leave a “sweet” lasting impression with guests. Please contact us at 404.263.0656 or email info@southernbakedpie.com for more information. Feel free to send us inspiration images for the event, details of the event, dates, and times.
- Does Southern Baked Pie offer onsite catering set-up?
- At this time, we do not offer onsite set-up, but we are happy to work with your caterer by offering design ideas and inspiration to help make your event simply spectacular.
- Do you accept Corporate Orders?
- We love creating delicious savory and sweet pies for corporate customers both near and far. We specialize in shipping corporate gift items all over the United States and would love to hear more about your needs. Please feel free to give us a call at 404.263.0656 or email info@southernbakedpie.com to discuss how we can customize a wonderful order for your next corporate event.
- How can I reach Customer Service?
- Please email us at info@southernbakedpie.com or call 404.263.0656.
